Shipping policy

Processing time
We pack every order with care within 2 to 3 business days (not counting weekends and holidays) after you get your order confirmation email. We’ll send you another email as soon as your package ships.

Shipping in the US
We offer flat rate shipping of $7 on all US orders. Your total will show at checkout before you pay.

Free in-store pickup
Local? Skip the shipping fee and pick up your order for free at our shop, 67 Creek Terrace, Somerset, KY. Just choose “Local Pickup” at checkout. We’ll have your order ready for Pickup on Friday!

Pickup hours
Friday: 11 AM – 6 PM

Return Policy
Ready to start a return? 

We want you to love everything you buy from us, but we know sometimes it just doesn’t work out. Here’s how returns work:

Store credit only
All returns are refunded as store credit. As a small business, we’re not able to cover return shipping costs, so customers pay for their own return label. With fast-moving inventory, we ask that returns arrive back at our shop within 10 days of the day you received your order. There is a $5 restock fee per return

How to send your return back
Package your return and ship your items to
67 Creek Terrace
Suite B
Somerset, KY 42501

Getting your credit
As soon as your return arrives, we’ll process it and email you the store credit details for your order.

Final sale items
Sale items and accessories are final sale and can’t be returned. An item counts as “sale” if it’s marked down 20% or more from its original price.

Condition of items
To get store credit or an exchange, items must be in new condition: unworn, unwashed, free of odors, and with no deodorant, makeup, or other marks. If a returned item doesn’t meet these standards, we can’t issue credit, and you’ll need to pay the shipping to have it sent back to you.

Lost or stolen packages
B. Browell Boutique isn’t responsible for lost or stolen packages. If you think your package was lost or stolen, please contact USPS customer service and they’ll help you track it down.